Exchanges & returns

Factory defects: report within 7 days

Dynasty Jewelry does not accept returns or issue refunds. Exchanges are offered only for factory defects reported within 7 days after delivery.

Requesting an exchange

Call (561) 713-8605 with your order number, a description of the defect and clear photographs. We will review the request and provide the next steps.

Damage caused by misuse, impacts, scratches, chemicals, insufficient care or alterations is not covered. Exchanges for personal preference are not offered.

After confirming a factory defect, we will replace the piece with the same item, subject to availability. If unavailable, an alternative of equivalent value will be offered.

This policy does not limit consumer rights under applicable law.